Frequently Asked Questions
What size dogs does Tiny Tails accommodate?
Tiny Tails specialises in caring for small and toy dog breeds. We welcome dogs that typically weigh no more than 10 kg.
What is your policy on vaccinations and health checks?
All dogs must be up-to-date on vaccinations and have a recent clean bill of health from a veterinarian.
How do you ensure the safety of the dogs in your care?
Safety is our top priority. Our facility is equipped with secure fencing, and we conduct regular safety checks.
How do you handle special dietary needs?
At Tiny Tails Homestay, we recognise that some pets have specific dietary needs. To ensure your pet’s health and comfort, we ask that you bring your pet’s own food that meets their dietary requirements.
Please provide details of your pet’s diet during the booking process, and we will make sure to follow your instructions to accommodate your pet’s needs.
What amenities do you provide for the dogs?
We offer a variety of amenities including comfortable bedding, play areas designed for small dogs, daily walks, and a selection of toys suitable for their size.
Why do you cost more than a kennel?
While we can appear to be more expensive compared to a kennel which can take in many more pets, we are limited to only 4 at any one time. With our highest possible charge for a 24 hour period being £100 (4 dogs from 2 different homes), this works out at only £4.16 per hour (much less than minimum wage). We believe that when it comes to small and toy dogs, especially ones which suffer from separation anxiety, the premium when compared to a kennel is worth it for both yours and your fur babies’ peace of mind.
What is your payment and cancellation policy?
Reservations:
To secure your booking slot at Tiny Tails Homestay, a non-refundable £50 deposit is required.
Full payment is due either four weeks prior to your pet’s drop-off date or at the time of booking if the drop-off is sooner than four weeks away.
Cancellations:
You must cancel any confirmed reservations at least two weeks before your pet’s reserved arrival date.
If you cancel within two weeks of the arrival date or if there is a no-show, no refund will be provided.
What happens if there is a delay in picking up my dog/s due to travel arrangements?
We understand that sometimes travel plans can change unexpectedly. If you anticipate a delay in picking up your dog, please contact us as soon as possible. We will do our best to accommodate the change and ensure your dog continues to receive care until you can arrive. Additional charges may apply for the extended stay beyond the original booking period. We recommend discussing any potential delays with us during the booking process to understand the specifics of any additional costs.